SHIPPING AND RETURNS
SHIPPING IN THE UK
ORDER BEFORE 2PM MONDAY - FRIDAY FOR SAME DAY DISPATCH.
ALL OUR PARCELS ARE TRACKED.
1ST CLASS SIGNED FOR - USUALLY ARRIVES THE NEXT WORKING DAY, BUT PLEASE GIVE IT UP TO 2 DAYS.
2ND CLASS SIGNED FOR - USUALLY TAKES 2-3 WORKING DAYS.
NEXT DAY DELIVERY - NEXT WORKING DAY WHEN ORDERED BEFORE 12 NOON.
NOTE: IF YOU ORDER ON A FRIDAY AFTER 12 NOON YOUR ORDERS WILL BE DISPATCHED ON MONDAY.
SHIPPING TO EUROPE
ALL PARCELS ARE TRACKED
EUROPE DELIVERY AIM: 3-5 WORKING DAYS
FULLY TRACKED TO DELIVERY POINT
IF YOUR COUNTRY IS IN THE TABLE BELOW WE CAN SHIP TO YOU.
| ALBANIA | BELARUS | BELGIUM |
| BOSNIA | HERZEGOVINA | CROATIA |
| CYPRUS | DENMARK | ESTONIA |
| FINLAND | FRANCE | GEORGIA |
| GERMANY | GREECE | GREENLAND |
| HUNGARY | ICELAND | ITALY |
| KOSOVO | LATVIA | LIECHTENSTEIN |
| LITHUANIA | LUXEMBOURG | MALTA |
| MOLDOVA | MONACO | MONTENEGRO |
| NETHERLANDS | NORTH MACEDONIA | NORWAY |
| POLAND | PORTUGAL | ROMANIA |
| SAN MARINO | SERBIA | SLOVAKIA |
| SLOVENIA | SPAIN | SWEDEN |
| SWITZERLAND | TURKEY | UKRAINE |
| VATICAN CITY |
SHIPPING TO WORLD ZONE 1
ALL PARCELS ARE TRACKED
EUROPE DELIVERY AIM: 5-7 WORKING DAYS
FULLY TRACKED TO DELIVERY POINT
| NORTH AMERICA | SOUTH AMERICA |
| AFRICA | THE MIDDLE EAST |
| THE FAR EAST | SOTH EAST ASIA |
SHIPPING TO WORLD ZONE 2
ALL PARCELS ARE TRACKED
EUROPE DELIVERY AIM: 5-7 WORKING DAYS
FULLY TRACKED TO DELIVERY POINT
| AUSTRALIA | BRITISH INDIAN OCEAN TERRITORY |
COCOS (KEELING) ISLAND |
| COOK ISLAND |
FIJI |
FRENCH POLYNESIA |
| KIRIBATI | LAOS | NAURU |
| NEW CALEDONIA | NEW ZEALAND | NIUE |
| NORFOLK ISLAND | PAPUA NEW GUINEA | MACAO SAR CHINA |
| PITCAIRN ISLANDS | SOLOMON ISLANDS | SAMOA |
| SINGAPORE | TOKELAU | TONGA |
| TUVALU | US SAMOA |
WORLD ZONE 3
ALL USA
ALL PARCELS ARE TRACKED
EUROPE DELIVERY AIM: 5-7 WORKING DAYS
FULLY TRACKED TO DELIVERY POINT.
RETURNS
IF YOU WOULD LIKE TO RETURN AN ITEM, YOU MUST EMAIL US (PRETTYSINS2018@HOTMAIL.COM) WITH YOUR ORDER NUMBER AND THE REASON FOR THE RETURN REQUEST.
THIS REQUEST MUST BE MADE WITHIN 14 DAYS OF RECEIVING THE GOODS. YOU MUST BE ABLE TO PROVIDE YOUR ORDER NUMBER, DELIVERY ADDRESS OR EMAIL ADDRESS TO MAKE THE RETURN APPLICATION. WE OFFER A FULL REFUND ON ALL UNUSED, UNOPENED ITEMS WITHIN 14 DAYS.
TO BEGIN THE RETURNS PROCESS, FOLLOW THE LINK ABOVE AND GIVE A REASON FOR RETURNING THE GOODS. YOU WILL THEN HAVE ANOTHER 14 DAYS TO RETURN THE GOODS TO US. THIS TYPE OF RETURN CAN ONLY BE ACCEPTED IF THE ITEM IS STILL SEALED AND UNTOUCHED.
IF THE ITEMS ARE BEING RETURNED BECAUSE IT IS FAULTY.
FAULTY ITEMS
ALTHOUGH IT IS RARE, ITEMS CAN GET DAMAGED IN THE POST. IF YOU BELIEVE YOU HAVE RECEIVED A FAULTY ITEM THEN THIS MUST BE REPORTED IMMEDIATELY WITH A PHOTO SENT TO info@prettysins.co.uk EACH CASE WILL BE DEALT WITH ON AN INDIVIDUAL BASIS.
IF YOU DON'T REPORT YOUR ITEM DAMAGED WITIN 5 WORKING DAYS WE CANNOT ACCEPT YOU APPLICATION.
INCORRECT ADDRESS
HUNNIES WE ALL MAKE MISTAKES FROM TIME TO TIME.
UNFORTUNATELY, IF YOU PROVIDE AN INCOMPLETE OR INCORRECT ADDRESS, WE CANNOT BE HELD RESPONSIBLE IF YOUR ITEM HAS NOT BEEN DELIVERED. PLEASE HUNNIE'S DOUBLE CHECK YOUR SHIPPING ADDRESS BEFORE YOU PLACE YOUR ORDER.
IF WE HAVE NOT SENT THE ITEM YET WE CAN CHANGE YOUR ADDRESS NO PROBLEM.
IF WE HAVE SENT AN INCORRECT ITEM PLEASE EMAIL US info@prettysins.co.uk AND WE WILL ISSUE YOU A FULL REFUND OR SEND YOU OUT THE CORRECT ITEM.
LOST POST
IF YOUR ITEM GOES MISSING THEN PLEASE LET US KNOW STRAIGHT AWAY THAT YOU HAVE NOT RECEIVED IT ON THE DAY ITS DUE. CUSTOMS CAN SOMETIMES DELAY DELIVERY WHICH IS OUT OF OUR CONTROL. IF YOUR ITEM IS NOT DELIVERED WITHIN 14 DAYS OF THE SUSPECTED DELIVERY TIMEFRAME, WE WILL START AN INVESTIGATION INTO THE DISAPPEARANCE OF THE GOODS. YOU WILL NEED TO SIGN A LEGAL LETTER DECLARING YOU HAVE NOT RECEIVED THE ITEM/ITEMS.
PLEASE NOTE AS LONG AS IT IS PROVED THAT THE ITEM WAS NOT DELIVERED TO YOU , YOU WILL BE ENTITLED TO A REPLACEMENT ORDER ORDER, NOT A REFUND.
IF YOUR ORDER IS MARKED AS DELIVERED BUT YOU HAVE NOT RECEIVED IT YOU MUST REPORT THIS TO US WITHIN 14 DAYS OF YOUR ORDER. AFTER THIS WE MAY BE UNABLE TO MAKE A CLAIM WITH THE COURIER, THEREFORE, WE WILL BE UNABLE TO OFFER ANY FORM OF COMPENSATION.
FOR MISSED DELIVERY CLAIMS YOU MAY BE REQUIRED TO SIGN A CONTRACT OR STATEMENT TO CONFIM YOU HAVE NOT RECEIVED THE GOODS.
FAILURE TO COLLECT/ RETURNED TO US, DUE TO AN INCORRECT ADDRESS
IF YOU POST RETURNS TO US FOR ANY REASON AND WE OR THE COURIER IS NOT AT FAULT, YOU MAY BE HELD LIABLE FOR A HANDLING FEE AND POSTAGE CHARGE. THIS WILL BE USED TO SEND THE GOODS BACK OUT TO YOU. IF YOU NO LONGER WANT THE GOODS, AND YOU WISH TO CANCEL YOUR ORDER AFTER IT HAS HAD A FAILED POSTAGE ATTEMPT- A HANDLING FEE OF £5 AND MINIUM POSTAGE CHARGE OF £5 UK AND £10 FOR INTERNATIONAL WILL BE DEDUCTED FROM YOUR REFUND.